This page contains some of the more Frequently Asked Questions related to our Service Offerings
Managed Services (MS) is the practice of outsourcing day-to-day IT management and support responsibilities as a strategic method for improving your business operations. It is a proactive approach to handling your IT needs. MS can range from a small portion of a business’s IT needs such as managing the security / firewall to complete outsourcing of all IT to make sure your employees are efficient and not interrupted by IT problems. In short, an MS company takes responsibility for your IT services for a fixed fee.
There are two basic areas of distinction:
Managed service is different because there should be a performance guarantee. That way the MSP loses money (just like you do) when there is a significant IT problem. MS focuses on avoidance of problems vs. recovery from problems.
MS agreements have several different levels which are related to the scope of the agreement. A reputable MSP should be able to demonstrate an ROI (Return on Investment) for their services. With MS there can be a large cost savings, as some MSPs have raised their efficiency using best practices and standards to a level where they can provide the hardware and services for less than a company can hire an employee.
All things considered, you need to make sure an agreement provides value for your company. If you are knowledgeable about the average costs in your industry for IT technology, you should be able to make a good value assessment.
Many businesses rely on IT technology, but technology support and networking is not their core business focus. In that case, you need to ask yourself if spending time away from your core business is really cost effective.
You can go the “wait till it breaks” route, but you need to understand what lower performance and reliability is really costing your company in lost productivity and lost opportunity costs.
"But I already have internal IT, I already have a computer guy, now what?"
An MSP can act as an extension of your IT department. It can take care of routine IT tasks, to free up your staff to focus on the strategic IT initiatives that will improve your business.
An area that you may need help in is IT management. Some MSPs offer a managed service to oversee your IT staff. It's difficult to hold someone accountable in areas that we do not understand. IT personnel tell management they are busy and they appear to be occupied, but deep down we have to question if they are doing their job in an efficient manner.
MSPs can handle the recruiting, interviewing, managing, training, proper planning and budgeting, and providing task management systems to hold your staff accountable to your business.
If you relate to 4 or more of these categories, you can benefit from a managed services approach:
As in all things, there are different levels of service and service providers. Some are new to the business whereas others have documented standards, best practices, and clearly defined service level agreements. Just because a company says they provide a managed service does not mean you will get what you expect.
You need to check references and understand what is fully covered and what is an additional charge.
What are the benefits of the traditional route?
You control the IT costs by virtue of your pain threshold. You only pay when the pain is unbearable. You have no real financial commitment.
Have you ever wished you could have more control over your IT results? Without an MSP agreement, you are trading hourly IT help for money, and often you do not get what you desire. A MS level agreement is based upon a performance guarantee.
In considering the cost of business continuity, we must stress the difference between backup and disaster recovery. A backup solution will allow you to recover your data, from periods of time ranging from minutes to hours to days to weeks, or even longer. However, a backup solution does not recover the applications or hardware that allow you to access and use your data. Disaster recovery solutions, on the hand, allow recovery of the ability to access and use data and thus continue business operations.
If the power in your office fails tonight, and all your computers crash, how quickly can you recover? And more importantly, at what cost? According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover in the short term.
We’re here to ensure your business doesn’t become another statistic. Our business continuity solution is about more than just backup – it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.
At Voltkix we try not to compare ourselves to other products on the market. We believe our solution is in a class all by itself. Let us just show you what our solution offers:
First, you must ask yourself, how much downtime can I tolerate? This is referred to as the Recovery Time Objective, commonly referred to as RTO. How long can you be down before the business impact is significant? You must consider that the shorter your tolerance for downtime, the greater the cost of the backup/disaster recovery solution. Sure, you ideally do not want any disruption at all, but maybe you can endure some downtime and it would not be too big of an impact to your business. Different types of businesses will have different tolerance levels than others. Ultimately, you as the business must answer this question as a first step in the process to determining the cost.
In today’s always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster.
Voltkix’s business continuity solution includes features like continuous data protection, cloud-based replication and recovery, and more – all for one low fixed monthly price per protected server/workstation.
What does that mean? It means you can rest easy knowing that your critical data, emails, reports, and other information are all protected, backed up and securely tucked away until you need them.
Our BDR solution protects against:
Despite these risks, the need for modern BDR technology isn’t always obvious among SMBs— particularly those who are used to leveraging more traditional backup technologies and haven’t spent much time focusing on actual disaster recovery or continuity planning. In these cases, Voltkix is here to educate potential customers on the history and evolution of data backup technology to explain why yesterday’s solutions and approaches aren’t up to par with today’s retention and recoverability standards, or tomorrow’s threats.
Small to medium size businesses who cannot afford downtime or loose sensitive or critical information due to ransomware attacks. But, in our experience, EVERYONE needs a BDR solution.
No, Voltkix takes a holistic approach to Backup and Disaster Recovery. We make sure that we use the best in class imaging solution to both capture and restore customers servers/workstation if the need ever arises.
There are many advantages of having a BDR solution, but here are the major ones that our customers really appreciate:
The Voltkix HIPAA Secure Now service is designed to minimize the amount of work that you and your staff need to do. We find that the person(s) providing the information to us, so that we can perform the risk assessment, will need about 2.5 hours of time to complete the information. The time can be spread over a few days and does not have to be done all at once.
Employees will need to take the HIPAA Security Training which is an online training class. Once they complete the class, they will take a short compliance quiz. Employee training and compliance testing takes about 1 hour. Training and testing can be started and stopped and spread over a couple of days.
In order to use the Voltkix HIPAA Secure Now service the following steps must be completed.
No, the Voltkix HIPAA Secure Now service is designed so there is no need to come to your office(s). The HIPAA Secure Compliance Portal is encrypted and secure and will allow for us to work together to get the necessary information to create the policies and procedures, perform the risk assessment and provide training to your employees.
One of the requirements for the HIPAA Security Rule is to select an individual to have the overall responsibility for ensuring that the Security Rule is implemented and enforced. The person in your organization that will have this role should be involved with the HIPAA Secure Now process. This person along with others, if necessary, will provide the information for us to perform the risk assessment. They will also need to review the HIPAA Security Rule policies and procedures and ensure that they understand them and are prepared to implement them within the organization.
Additionally all employees of the organization will need to take the HIPAA Security training and compliance testing.
No, the Voltkix HIPAA Secure Now training and compliance testing utilizes an interactive online training platform. All employees will access the online training through the HIPAA Secure Compliance Portal.
The Voltkix HIPAA Secure Now service provides you with the following:
There are no additional costs associated with the Voltkix HIPAA Secure Now service. For the price listed based on the size of your organization, you get the following:
Good question! HIPAA Secure Now! helps organizations implement and comply with the HIPAA Security, Privacy and Omnibus Rules. Simply put, we do most of the hard work for you. Other services provide you with templates and tools to help implement the HIPAA Regulations. These tools require that you do a lot of the work. The HIPAA Secure Now service does the hard work for you. In addition, if you were to purchase each of the items that are included in the HIPAA Secure Now service, you could spend much more than the price of HIPAA Secure Now. Finally, HIPAA Secure Now was developed by experts knowledgeable with the HIPAA Security and Privacy Rules, computer and network security, and security training. The combination of these skills is apparent in the level of detail and knowledge that the service provides.
The Voltkix HIPAA Secure Now service does not guarantee that you are compliant with the HIPAA Security Rule. The service provides education and tools to help you implement the HIPAA Security Rule. The HIPAA Security policies and procedures are a foundation for implementing the Security Rule. It is the organization’s responsibility to ensure that all employees comply with the policies and procedures. In addition, the HIPAA Security risk assessment identifies areas that the organization needs to concentrate on to further protect electronic protected health information (ePHI or better known as patient information). It is the organization’s responsibility to use the risk assessment and implement the recommendations to further protect ePHI.
It should also be noted that Voltkix HIPAA Secure Now is not legal advice. You should consult with legal counsel to ensure a full legal interpretation of the law.
Within 48 hours of checkout, an email will be sent to the the email address provided that details the next steps. The email will contain the registration ID that the administrator will use to create an ID and password to access the HIPAA Secure Compliance Portal. From there the steps detailed in the “What do I need to do?” question above will be taken.
When the Internet is down, business usually stops. And fair or not, many customers blame their ISP. Presenting the Voltkix Networking Appliance, a cloud-managed Internet failover device purpose-built for customers that cannot afford to be offline in this connected world.
The device is FREE with our monthly managed service offering. For standalone purchases please contact our sales office for customized pricing.
With all these features and functions, the Voltkix Networking Appliance can be deployed in virtually any SMB environment. Here are some examples of SMB use cases where the appliance is best suited.
The Voltkix Networking Appliance is so much more than just an Internet failover device. Here are a few examples of capabilities:
Who is a Good Candidate for CCTV / Cloud Security Solutions?
Companies and businesses that need a fully hands off scalable and managed cloud hosted security solution.
An API is an Application Programming Interface. It allows to separate systems to “talk” to each other, allowing the easy interchange of data without any user interaction.
It depends on how many systems are involved, what the level of integration is, and how complicated each system’s API is.
A typical term is 36 months.
Keeping your separate business systems in sync is important as it allows you to focus on delivering a high level of service to your customers, without worrying about having to double entry data into different places. It also removes the possibility of your customer data being wrong in one of the systems.
Businesses who understand that a great way to grow is to invest in the process efficiencies that API integration gives you.
No. A good integration partner will understand your business processes, and recommend the best way to connect the separate systems together, and the most optimal schedule to do this on.